"The boxes and arrows of outrageous fortune …." When a business analyst stands at a whiteboard, sketches the flowchart of a business process as a cluster of boxes linked by arrows (apologies to Shakespeare), and asks the software team to make it run, Business Process Modeling (BPM)–sometimes known as Business Process Management–comes to the rescue. BPM is a set of technologies and standards for the design, execution, administration, and monitoring of business processes. A business process is the flow or progression of activities (the "boxes")–each of which represents the work of a person, an internal system, or the process of a partner company–toward some business goal.
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